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Frequently Asked Questions
Billing & Payments
Product
Customer Support
What payment methods do you accept?
Pixsoffice accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual plans we also support bank transfers on request, and every payment is processed securely with a receipt for each transaction.
Can I switch between monthly and annual billing?
Yes, you can switch anytime. Moving to annual billing starts a new cycle immediately with a prorated adjustment, and switching back to monthly takes effect at the start of your next billing period.
Is there a free trial?
Yes, every plan includes a 14-day free trial with full access to features. No credit card is required to start, so you can set up your studio and explore Pixsoffice before you commit.
Do you offer refunds if I cancel?
Monthly plans are non-refundable, but you can cancel anytime and keep access until the end of the period. Annual plans cancelled within 30 days of purchase qualify for a prorated refund.
Will my plan renew automatically?
Yes, subscriptions renew automatically so your studio never loses access. We email a reminder before each renewal, and you can update payment details or change plans anytime in your account settings.
Can I upgrade or downgrade mid-cycle?
Absolutely. Upgrades apply immediately and you only pay the prorated difference for the rest of the cycle. Downgrades take effect at the start of your next billing period.
What can I manage with Pixsoffice?
Pixsoffice brings your shoots, tasks, deliverables, clients, and team into one workspace, covering everything from booking and session tracking to editing, delivery, and studio analytics.
How long does setup take?
Most studios are up and running in under an hour. Guided setup helps you import clients, create your first projects, and configure your workflow so your team can start right away.
Can I track deliverables for each client?
Yes. Every project has its own deliverables checklist for galleries, albums, edits, and final files, so your team and your clients always know what has been delivered and what’s pending.
Does it support pre and post production workflows?
It does. Pixsoffice maps your full pipeline — session planning and shoot tracking through culling, editing, retouching, and delivery — moving tasks forward automatically as work is completed.
Can I automate repetitive tasks?
Yes. Automate follow-ups, reminders, task assignments, and status updates, and create recurring tasks for every new booking so your team spends less time on admin.
Can my whole team collaborate?
Team members can be assigned to tasks and deliverables, leave comments, and share updates in real time from one shared production board that keeps everyone aligned.
How do I get help if I’m stuck?
Our friendly support team is available by email and live chat, and every plan includes access to our help center with guides, tutorials, and best practices for running your studio.
Do you offer onboarding assistance?
Yes. We help you import your data, set up workflows, and train your team so you get value from Pixsoffice quickly. Larger studios can request dedicated onboarding support.
Is my data secure?
Absolutely. Your data is encrypted in transit and at rest, backed up regularly, and hosted on secure infrastructure so your client information and galleries stay protected.
Can I import my existing clients and projects?
Yes. You can import clients, bookings, and project details during setup, and our team is happy to help you migrate from spreadsheets or other tools.
What are your support hours?
Support is available during extended business hours on weekdays, with priority response times for annual and higher-tier plans so urgent questions get answered fast.
Do you offer discounts for growing studios?
Yes. We offer scaled pricing as you add team members, plus special plans for education and nonprofits — reach out and we’ll help find the right fit.
Billing & Payments
Product
Customer Support
What payment methods do you accept?
Pixsoffice accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual subscriptions, we also support bank transfers on request. All payments are processed securely, and you’ll receive a receipt for every transaction.
Can I switch between monthly and annual billing?
Yes, you can switch anytime. Moving to annual billing starts a new cycle immediately with a prorated adjustment, and switching back to monthly takes effect at the start of your next billing period.
Is there a free trial?
Yes, every plan includes a 14-day free trial with full access to features. No credit card is required to start, so you can set up your studio and explore Pixsoffice before you commit.
Do you offer refunds if I cancel?
Monthly plans are non-refundable, but you can cancel anytime and keep access until the end of the period. Annual plans cancelled within 30 days of purchase qualify for a prorated refund.
Will my plan renew automatically?
Yes, subscriptions renew automatically so your studio never loses access. We email a reminder before each renewal, and you can update payment details or change plans anytime in your account settings.
Can I upgrade or downgrade mid-cycle?
Yes, Pixsoffice is proud to support nonprofits and educational institutions with discounted pricing. Simply reach out to our team with proof of eligibility, and we’ll walk you through the application process. Many organizations in these sectors already rely on Pixsoffice to keep operations simple and effective.
What can I manage with Pixsoffice?
Yes, Pixsoffice is proud to support nonprofits and educational institutions with discounted pricing. Simply reach out to our team with proof of eligibility, and we’ll walk you through the application process. Many organizations in these sectors already rely on Pixsoffice to keep operations simple and effective.
How long does setup take?
Most studios are up and running in under an hour. Guided setup helps you import clients, create your first projects, and configure your workflow so your team can start right away.
Can I track deliverables for each client?
Yes. Every project has its own deliverables checklist for galleries, albums, edits, and final files, so your team and your clients always know what has been delivered and what’s pending.
Does it support pre and post production workflows?
It does. Pixsoffice maps your full pipeline — session planning and shoot tracking through culling, editing, retouching, and delivery — moving tasks forward automatically as work is completed.
Can I automate repetitive tasks?
Yes. Automate follow-ups, reminders, task assignments, and status updates, and create recurring tasks for every new booking so your team spends less time on admin.
Can my whole team collaborate?
Pixsoffice accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual subscriptions, we also support bank transfers on request. All payments are processed securely, and you’ll receive a receipt for every transaction.
How do I get help if I’m stuck?
Our friendly support team is available by email and live chat, and every plan includes access to our help center with guides, tutorials, and best practices for running your studio.
Do you offer onboarding assistance?
Yes. We help you import your data, set up workflows, and train your team so you get value from Pixsoffice quickly. Larger studios can request dedicated onboarding support.
Is my data secure?
Absolutely. Your data is encrypted in transit and at rest, backed up regularly, and hosted on secure infrastructure so your client information and galleries stay protected.
Can I import my existing clients and projects?
Yes. You can import clients, bookings, and project details during setup, and our team is happy to help you migrate from spreadsheets or other tools.
What are your support hours?
Support is available during extended business hours on weekdays, with priority response times for annual and higher-tier plans so urgent questions get answered fast.
Do you offer discounts for growing studios?
Yes. We offer scaled pricing as you add team members, plus special plans for education and nonprofits — reach out and we’ll help find the right fit.
Billing & Payments
Product
Customer Support
What payment methods do you accept?
Pixsoffice accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual subscriptions, we also support bank transfers on request. All payments are processed securely, and you’ll receive a receipt for every transaction.
Can I switch between monthly and annual billing?
Yes, you can switch anytime. Moving to annual billing starts a new cycle immediately with a prorated adjustment, and switching back to monthly takes effect at the start of your next billing period.
Is there a free trial?
Yes, every plan includes a 14-day free trial with full access to features. No credit card is required to start, so you can set up your studio and explore Pixsoffice before you commit.
Do you offer refunds if I cancel?
Monthly plans are non-refundable, but you can cancel anytime and keep access until the end of the period. Annual plans cancelled within 30 days of purchase qualify for a prorated refund.
Will my plan renew automatically?
Yes, subscriptions renew automatically so your studio never loses access. We email a reminder before each renewal, and you can update payment details or change plans anytime in your account settings.
Can I upgrade or downgrade mid-cycle?
Yes, Pixsoffice is proud to support nonprofits and educational institutions with discounted pricing. Simply reach out to our team with proof of eligibility, and we’ll walk you through the application process. Many organizations in these sectors already rely on Pixsoffice to keep operations simple and effective.
What can I manage with Pixsoffice?
Yes, Pixsoffice is proud to support nonprofits and educational institutions with discounted pricing. Simply reach out to our team with proof of eligibility, and we’ll walk you through the application process. Many organizations in these sectors already rely on Pixsoffice to keep operations simple and effective.
How long does setup take?
Most studios are up and running in under an hour. Guided setup helps you import clients, create your first projects, and configure your workflow so your team can start right away.
Can I track deliverables for each client?
Yes. Every project has its own deliverables checklist for galleries, albums, edits, and final files, so your team and your clients always know what has been delivered and what’s pending.
Does it support pre and post production workflows?
It does. Pixsoffice maps your full pipeline — session planning and shoot tracking through culling, editing, retouching, and delivery — moving tasks forward automatically as work is completed.
Can I automate repetitive tasks?
Yes. Automate follow-ups, reminders, task assignments, and status updates, and create recurring tasks for every new booking so your team spends less time on admin.
Can my whole team collaborate?
Pixsoffice accepts all major credit and debit cards, including Visa, Mastercard, and American Express. For annual subscriptions, we also support bank transfers on request. All payments are processed securely, and you’ll receive a receipt for every transaction.
How do I get help if I’m stuck?
Our friendly support team is available by email and live chat, and every plan includes access to our help center with guides, tutorials, and best practices for running your studio.
Do you offer onboarding assistance?
Yes. We help you import your data, set up workflows, and train your team so you get value from Pixsoffice quickly. Larger studios can request dedicated onboarding support.
Is my data secure?
Absolutely. Your data is encrypted in transit and at rest, backed up regularly, and hosted on secure infrastructure so your client information and galleries stay protected.
Can I import my existing clients and projects?
Yes. You can import clients, bookings, and project details during setup, and our team is happy to help you migrate from spreadsheets or other tools.
What are your support hours?
Support is available during extended business hours on weekdays, with priority response times for annual and higher-tier plans so urgent questions get answered fast.
Do you offer discounts for growing studios?
Yes. We offer scaled pricing as you add team members, plus special plans for education and nonprofits — reach out and we’ll help find the right fit.
Run Your Entire Photography Business in One Platform
Legal
Resources
Run Your Entire Photography Business in One Platform
Legal
Resources
Run Your Entire Photography Business in One Platform
Legal
Resources